Section 1 – Our Products
While we make every effort to ensure that the photographs displayed on our site are faithful reproductions of the original product, including adopting every technological solution possible to minimise inaccuracies, variations may occur due to the technical and colour resolution characteristics of your computer. Lorfords Ltd shall not be liable therefore for the eventual inadequacy of the graphic representations of products displayed on the site owing to the mentioned technical issues.
Section 2 – Consumer Provisions
You may only purchase Products from our site if you are at least 18 years old.
You have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
Section 3 – Order Process
Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
The order procedure is completed when you select the “Confirm” option. Upon confirmation, your order will be submitted to us for processing and the order may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable law. Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.
The data recorded on the website shall be treated as conclusive evidence of the details of the transactions between you and us. In the event of a dispute relating to a transaction conducted on our site, the data recorded by us shall be treated as legal evidence of the transaction.
Section 4 – Manufacture
Lorfords Ltd will not purchase non-standard materials or begin to manufacture product until all specification details are confirmed by a customer’s purchase order and the deposit of 50% has been paid and funds cleared.
The lead time indicated at the time of quotation will only commence at the point in time that order details and funds are in place.
Customers Own Material must be received at least 4 weeks prior to the estimated delivery date, or the date may have to be amended.
We endeavour to manufacture our products as accurately as possible, however they are hand crafted often using natural and variable materials, therefore the dimensions of our products may vary within a tolerance of up to +/- 30 mm.
Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us. Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the outset of these Term and Conditions.
Section 5 – Cancellation and or Amendments
All requests for cancellations or amendments must be notified to Lorfords Ltd in writing.
Should any such request come after our confirmation of your purchase order, then all costs incurred by Lorfords Ltd will be identified, and charged to you the customer.
NOTE: This section only applies if you are a consumer and if you are a UK or European Community citizen. However, this cancellation right does not apply in the case of any made-to-measure or custom-made products, products made to your specification or clearly personalised, and/or sale items. Sale items can only be returned in exchange for a credit note.
Your legal right to cancel a Contract starts from the date of the order confirmation, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 (seven) working days in which you may cancel, starting from the day after you receive the Product. Working days means that Saturdays, Sundays and public holidays are not included in this period.
To cancel a Contract, please contact us in writing to tell us by sending an e-mail headed ‘Notice of Contract Cancellation’ to email@example.com. You may wish to keep a copy of your cancellation notification for your own records. When you send your cancellation notice by e-mail, your cancellation will become effective from the date you sent us the e-mail.
You must cover the cost of the return delivery. The cost to return will be equal to the original delivery cost and will be deducted from your refund. This is also stated in our Delivery & Returns section. We do not refund the original delivery cost.
You are under a duty to take reasonable care of the Product(s) and will be liable for damage to the product(s) until we receive them at our warehouse.
Subject to compliance with clause above, we will refund the full value of the product, excluding transportation costs, within 30 days of receiving your notice of contract cancellation. We will only refund the cost of the product, not the delivery cost, and the return shipping cost will also be deducted from your refund. The return shipping cost will be equal to the original delivery cost.
Please note you may only use your right to cancel the order under the DSR’s if you give us formal written notice of cancellation any time after your order has been placed, up until 7 working days from the day after you received you order, as described above.
Section 6 – Right to Returns
Returns or refunds will not be accepted on bespoke orders. Products should be carefully inspected on receipt. Please note you have 48 hours to report visible damages. After this period we cannot be held responsible for any product found to be damaged or missing.
Items that are reduced or ex display are sold as seen and are non-refundable. Returns will not be accepted without prior agreement in writing; a 20% handling fee, as well as any carriage costs, will be deducted from the credit. Lorfords Ltd. will not accept returns if invoices are dated over 30 days.
Section 7 – Delivery Information
All items are made to order and will be delivered following production (please see lead times on product pages online).
If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date. Delivery will be completed when we deliver the Products to the address you gave us.
Please make sure that the delivery address is correct, as we’re unable to redirect orders once they are on their way to you.
We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way.
Section 8 – Communications
When we refer, in these Terms, to “in writing”, this will include e-mail.
If you are a consumer: to cancel a Contract in accordance with your legal right to do so as set out in section 5, you must contact us in writing by sending an e-mail to firstname.lastname@example.org headed ‘Notice of Contract Cancellation’.
You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail.
If you wish to contact us in writing for any other reason, you can send this to us by e-mail at email@example.com or by pre-paid post to Lorfords, 30 Long Street, Tetbury, Gloucestershire, GL8 8AQ.
If we have to contact you or give you notice in writing, we will do so by e-mail, by pre-paid post to the address you provide to us in your order, or by phone.
Section 9 – Bespoke Furniture Orders
Made to order pieces can only be returned or exchanged if there is a fault with the piece. Every effort must be made for faults to be reported to Lorfords Ltd within 14 days of delivery or collection.
Lorfords Ltd pieces are individually handmade to order and dimensions do vary for this reason. If you require very exact dimensions due to any spatial requirements please do make us aware of this at the point of order.
Lorfords Ltd is not liable if a Lorfords Ltd design does not fit or is not suited to the intended space. If you are unsure about access (e.g. if a Lorfords Ltd piece will fit in through the door), we can put you in touch with removal companies who can professionally advise on this. Please let us know any concerns you may have at the point of order.
Lorfords Ltd warrants that the goods will:
- conform to the specifications agreed by Lorfords Ltd and the client;
- be of satisfactory quality (within the meaning of the Sale of Goods Act 1979, as amended);
- will be fit for the purpose as specified in any design produced by Lorfords Ltd (and therefore, should you provide us with designs created by yourself or a third party (“Third Party Design”), Lorfords Ltd is not able to confirm fitness for purpose of the Third Party Design);
- be free from defects in design, material and workmanship and remain so for 12 months after delivery; and comply with all applicable statutory and regulatory requirements.
If Lorfords Ltd produced a bespoke design from a sketch or image provided by the client, Lorfords Ltd is not responsible for the finished product not fitting on site, as long as the bespoke design was made when signed off by the client at the time of order.
Section 10 – Further Terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However, if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of your Contract to the recipient of the gift without needing to ask our consent. You must however tell us in writing (which shall include email) that you have done this. This contract is between you and us.
No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient by you of your gift of a Product will have the benefit of a Contract made between us and the original purchaser, but neither we or you will need their consent to cancel or make any changes to these Terms.
Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these Terms are governed by English law. This means that a Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. We will not file a copy of the Contract between us.